Frequently Asked Questions

How often will the agent carry out inspections?
As a rule of thumb, we’ll inspect a property every 3 months. So if you’re on a 6-month lease, you’ll likely have one inspection, and if you signed a 12-month lease, expect three inspections.

In any case, we’ll give you plenty of notice advising when we’ll inspect, and give you a 2-hour time-frame of when we’ll enter. You can choose to be there, but it’s not necessary. 


What penalties will I incur should I break my lease agreement early?

You’ll be responsible for continuing to pay rent until a new tenant can be found. You will also be responsible for paying a re-letting fee (the equivalent of one week's rent) and any other related expenses such as advertising for a new tenant.


How long will it take to process my application?
In most cases we will process your application within 48 hours.



Can I have a pet?

In most cases, pets are considered on application. It’s important to consider the suitability of each pet on a case-by-case basis as obviously some pets are more compatible with certain types of properties. Ultimately, the property owner will have the final say as to whether or not your application will be approved with your pets.


Can another person move in with me?

You must seek permission to add people to your lease. Additional tenants will have to complete our application process and sign onto the lease. We may refuse your request if the property is unsuitable for an additional person, or the person you are proposing does not meet our eligibility criteria.


Can I apply for a property without seeing the property in person?

We require all applicants to inspect the property in person before submitting a tenancy application. We understand that there are occasionally circumstances which prevent this so we also allow you the option to send someone on your behalf. Unfortunately if you don’t meet this criteria, we cannot process your application. Similarly, we will not process your application 'pending an inspection'.



What if I pay my rent late?


We have a zero tolerance policy for late rent payment.