Info for Tenants

Before You Rent
We suggest that you familiarise yourself with our application process before you even begin your house-hunting. That way you can prepare copies of all relevant documents to ensure your application is submitted as soon as you find that property.

You will be required to submit:

  • Basic personal details
  • Details of your current and past addresses
  • Next of kin contact details
  • Details of rental history including rental references
  • Personal and professional references
  • 100 points of identification: 
       ·Drivers license, passport, 18+ card, birth certificate (50pt each) 
       ·Bank/credit card, phone/electricity account statement (25pt each)
  • Employment details or proof of income
  • Last two pay slips
  • Employment contract
  • Letter of parental support
  • Bank statement showing savings or large lump sum deposits


Processing Your Application

  There is no mystery about what we do. It is really quite simple...

  1. Firstly we check that we’ve received all application forms from everyone wishing to apply with you.
  2. We then make sure that you’ve filled out absolutely everything we need on our end, and that we’ve received all your documentation.
  3. We’ll then cross reference your identification to make sure that all the details provided line-up correctly.
  4. We then do a basic affordability test for all people applying on your lease.
  5. We’ll then contact your employer and ensure that your employment and income details are correct.
  6. We then screen candidates through a rental database to ensure that we’re fully aware of any discrepancies from the past.
  7. Once we have compiled all this information, we'll contact the property owner who'll make the final decision on which application to progress.
  8. We will then contact the successful applicant and organise a time to sign the lease.
  9. Once the lease has been signed, we will notify unsuccessful applicants.


How Long Does It Take To Process An Application?
  Your application is a high priority. Our office will endeavour to have an answer to you within 48 hours. If your application is approved, you will be required to pay a minimum of 2 weeks rent to secure the property. Once paid, this amount is non-refundable.



A rental bond is a sum of money that tenants are required to pay to cover any unforeseen problems. This can cover; unpaid rent, damage to property by tenants and cleaning should the property be left in an unsatisfactory condition.

A bond is typically the equivalent of four weeks rent but this can vary in some instances. 

Further Bond Details

Shortly after moving into a property the Residential Tenancies Authority (RTA) will mail-out a bond receipt to the address on the bond lodgement form. This money is held by the RTA for the entirety of the tenancy and released, or reallocated upon vacating.

Bond refund

If the agent and tenant agree on the bond to be refunded, they will together submit a bond refund request form to the RTA. Once this is complete, you will be refunded the agreed amount as directed by the form. This is typically processed inside of 14 days. If the tenant and agent disagree on the return of the bond, you may file a dispute to the RTA with 14 days of the initial claim. If the claim by the property owner is more than the bond paid, you may be ordered to pay the extra amount.


Utility Connections - Getting Connected
It is a tenants responsibility to ensure power, gas, phone and internet has been connected into your name.

Changing Your Address
Be sure to update your address where necessary. This might include; Department of Transport, banks, superannuation funds, schools, work and so forth.

Please also ensure you advise us of your new home phone number and PO Box if applicable. 

Property Condition Report
Please ensure that you return your signed/amended copy of your property condition report to us within 3 daysof the tenancy start date. If this is not returned, please be aware that the original inspection will be used for end of tenancy comparison, regardless of whether you agree to the original report or not.

Tenant Contents Insurance
It is important to note that should your goods be damaged or destroyed by circumstances affecting the owner’s property (i.e. fire, storm damage, power outages, etc), then your goods and possessions are not insured by the owner.

Example One: An electrical fault in the building starts a fire and the property is destroyed. Your possessions will not be covered by the owner’s insurance.

Example Two: You are away on holidays and the power cuts out due to an electrical fault in the building. Your return home to find your fridge/freezer goods spoilt. The owner’s insurance will not cover your fridge/freezer goods.

Example Three: A storm blows a tree onto the house and in the process, your belongings are damaged. The owner's insurance will not cover your possessions.

A quality tenants contents insurance should cover these examples. Please contact your insurer for further information. You need to ensure that all your goods are adequately insured as neither Rental Express or the property owner will be liable for damaged or destroyed tenant possessions.


Vacating the property at the end of the lease:

To ensure you have an excellent rental record please adhere to the following:


The property is to be left in a very clean and tidy condition throughout. Attention to the following matters prior to our Final Inspection will save considerable time and prevent any unnecessary delay in returning your bond:


  • You are required to employ a professional carpet cleaner and provide is with a copy of your receipt.
  • If you have had pets whilst living at the property you are required to employ a professional to conduct a Flea Treatment on the property and provide us with a copy of your receipt.
  • Please ensure all cupboards, shelves, drawers and benches are thoroughly cleaned.
  • Please ensure all walls, doors, skirting, windows and window sills are cleaned of all dust, grime and marks. 
  • Please ensure all kitchen equipment is thoroughly cleaned including the stove, grill, oven and exhaust fan.
  • Any furniture, curtains, or other items included with the property are to be returned to their original state and positions.
  • Please ensure all curtains and venetian blinds are cleaned. 
  • Please ensure the bathrooms are thoroughly cleaned with all mould removed from tiles and grouting and soap residue from soap holders. Also ensure the floors of the bathrooms are cleaned thoroughly. The toilets are to be cleaned inside and out.
  • Please ensure all garbage, bottles and rubbish are removed from the property.
  • The garage, car port and/or storeroom are to be cleaned out and free of cobwebs. Please ensure all grease and oil marks caused by cars, are cleaned and degreased.
  • Please ensure the lawns and edges are trimmed and gardens are weeded prior to vacating the property (this applies to townhouses and houses).


Note: Rent will be due and payable until ALL keys are returned.